FAQs

We know industrial equipment can be complex, so we’ve created this FAQ page to make things simple. Here you’ll find clear explanations about our services, processes, and capabilities. If your question isn’t covered, reach out, our experts are happy to help.

General FAQs

What type of equipment can TRS provided services on?

The team at TRS is made up of electrical and mechanical engineers specialising in rotating machinery. This includes electric motors (1ph & 3ph), pumps, gearboxes and alternators.

The team has a extensive experience across all major brands.

To enable our team to offer you the best solution, we recommend providing a photo of the equipment nameplate along with any other technical specifications such as how the equipment is mounted and the starting method.

TRS has extensive experience with all types of industries throughout New Zealand including:

  • Water/Waste systems
  • Dairy
  • Petrochemical
  • Meat Processing
  • Mining
  • Drilling Sawmilling
  • Food Manufacturing
  • Fishing and Marine
  • Agricultural and Horticultural
  • Council and Local Body

TRS formerly known as Trind Service Ltd was established in 2010, when we purchased our first workshop in Dunedin which was formerly known as EMD. An additional 6 workshops were then purchased across the nation.

Since commencing operations, we have expanded on the types of service we offer, and industries served with field service operations and condition-based maintenance being the key focus over recent years. All our workshops are managed by a central Senior Management team enabling full oversight on all operations and the ability to mobilise service engineers to different locations for work where necessary.

We have branches across 7 locations spread throughout the North and South Islands of New Zealand. This includes Auckland, Bay of Plenty, Hawkes Bay, Wellington, Nelson, Canterbury and South Canterbury. Check them out here.

Our expertise however stretches the entire length of New Zealand with our team able to service clients outside these regions offering nationwide coverage.

Get in touch with our team to find out more.

Whether you have a question, require a quote, need assistance, or simply want to share your thoughts, we’re here to help.

Click here to fill out our contact form, email our centralised internal sales team at [email protected], or give us a call on 0800 487 463. You can also pop into one of our local workshops and chat with one of the friendly team.

Maintenance FAQs

What is included in TRS’s preventive maintenance programs?

This is site and customer dependent; however, we will initially complete a site audit on all your electric motors, pumps, gearboxes, and alternators and determine the criticality/risk factor of the equipment.

Vibration analysis will then be performed on a 3 monthly cycle to assess for any bearing defects.

Static Motor Testing will be performed on a 9–12-month cycle to assess the electrical condition of the equipment and predict any failures before they happen allowing the next steps to be taken.

We also offer lubrication monitoring/management, online continuous vibration analysis and can include other services such as balancing and alignment.

Yes, our team of highly skilled staff can perform on-site maintenance and services at any location. Site requirements such as personnel inductions, etc., will need to be completed prior to work commencement, however.

Whilst some types of equipment offered in the market are built to withstand all types of harsh environments and conditions, it won’t last if it isn’t looked after.

Checking the condition of your machinery on a regular basis will mitigate any premature/unplanned failures, which result in loss of production and profitability.

Optimal performance of the equipment is guaranteed if the correct checks and services are done as necessary. Think of it like servicing your car, you wouldn’t run it without checking the oil, etc., ensuring it is fit for purpose, so why run your machinery into the ground?

Repair FAQs

Can TRS repair all brands and types of motors, pumps, and alternators?

Yes, our team is made up of engineers with extensive experience across all brands of rotating machinery within various industries.

A thorough strip and assess process is conducted on all equipment prior to commencement of any repairs, with a cost analysis done for replacement vs repair, to ensure we can provide you with the best solution.

This is highly dependent on the type of repair that is required; however, we take all our work seriously and understand the importance of getting your machinery back up and running in a timely manner.

We recommend that all equipment go through a strip and assess process first, where the condition of the equipment is checked with the type of service/repair dictated. We will then advise you of the outcome with the estimated price and time to complete.

If work is urgent and needs to be prioritised for a faster turnaround, please advise our team up front, so we can do whatever it takes to ensure complete customer satisfaction.

Yes. For any emergency breakdowns/critical repair work, our team will act fast, ensuring work commences within a couple of hours from the first point of contact. Our team is available to work after hours to ensure your equipment is back up and running in the desired timeframe.

The most common cause of failure is bearing failure due to either over- or under-greasing. Our sister company TR Industries offers motor maintenance training to sites’ mechanical/electrical teams, for WEG-specific maintenance, particularly outlining the lubrication requirements for WEG motors.

The team at TRS can also offer lubrication monitoring and management along with vibration analysis to prevent and predict any bearing failure before it’s too late.

This is dependent on several different factors, including but not limited to equipment criticality, turnaround time, and technical specifications.

The team at TRS will ensure the best solution is provided to the customer and a thorough cost analysis for repair vs replace is conducted prior to any commencement of repair work.

Check out our blog where we break down some of the key factors when considering repair vs replace.

Replacement / Upgrades FAQs

How do I know when my machinery needs replacement instead of repair?

All equipment goes through an initial strip and assess process first to determine the level of damage and whether it is feasible to repair.

Yes. We work closely with equipment manufacturers/suppliers to ensure the best product is offered to meet your needs.

Our engineering team can offer rigging, removal and installation.

Complete Lifetime Solutions

Our ability to provide complete lifetime solutions for our clients make us unique in the marketplace. We do this by conducting comprehensive electrical and mechanical condition monitoring, rigging, removal, workshop or onsite repairs and maintenance, and re-installation and alignment of equipment. By offering these services, TRS® can handle the entire lifecycle of our clients’ rotating machinery, from installation to eventual replacement.

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